Thales Solutions is able to provide our customers with a broad range of services that covers the full Oracle product portfolio from selling the solution, implementing the procured solution through supporting the solution remotely.
•Software Implementation Services
•Project Management
•System Support Services
•End User Training
•Business Improvement
•Upgrade Services
•Database Administration Services
Thales Solutions offers various Audits to highlight gaps and risk areas within your Oracle Environment.
•Technical Application Audits
•Functional Application Audits
•Oracle Technology Audits
•Virtualization Readiness Assessments & Audits
•Development Audit & Reviews
•Licensing Audits
SLA Services covers all areas of the Oracle Applications and Oracle Technology.
SLA reporting and measurements are provided to our clients on a monthly basis and covers the following critical areas.
•Monthly SLA verification
•Service desk summary
•Incident Reporting
•Root Cause analysis
•Environmental Configuration
•DR Planning
•Backup Templates
